1. Who We Are
Fertech Industrial Park, located at Malappuram, Kerala, is South India's largest steel window and door frame manufacturing company.
We specialize in TATA Galvano GI steel windows and doors and supply across Kerala, Tamil Nadu, and Karnataka through our franchise network.
2. Information We Collect
We collect data only to provide better products and services. This may include:
- Personal Information: Name, email, phone number, and address when you contact us or request a quotation
- Order Details: Product type, design preferences, and delivery information.
- Technical Data: IP address, browser type, device information (via analytics tools).
- Communication Data: Messages sent via WhatsApp, email, or website contact forms.
3. How We Use Your Information
We use your data to:
- Process quotations, orders, and warranty registrations.
- Respond to enquiries and customer service requests.
- Send updates, offers, or new product details (only with your consent).
- Improve our website's performance and user experience.
Fertech does not sell or share your personal information with third parties.
4. Data Protection & Security
- Your information is securely stored and accessed only by authorized Fertech personnel.
- We use encryption and security protocols to protect against unauthorized access or misuse.
- Regular audits are performed to maintain data integrity.
6. Third-Party Services
We may use trusted third-party tools like Google Analytics, Meta Business Suite, and WhatsApp Business API to understand visitor behavior and manage communication. These platforms maintain their own privacy and data protection standards.
7. Data Retention
We retain customer information only as long as necessary for service follow-up, warranty verification, or legal purposes.
8. Your Rights
You have the right to:
- Request access to your personal information.
- Correct inaccurate details.
- Request deletion of your data (subject to verification).
- Withdraw consent for marketing at any time.
For such requests, please email fertechinfo@gmail.com
9. Children's Privacy
Fertech does not knowingly collect data from anyone under 16 years of age. If you believe we have unintentionally collected such data, contact us immediately for removal.
10. Policy Updates
We may update this Privacy Policy occasionally to reflect business or legal changes. The latest version will always be available on www.fertech.in.
Last Updated: October 2025
11. Contact Us
📍 Fertech Industrial Park, Malappuram, Kerala